General specializes in custom screen printing promotional items such as ceramic mugs, glasses, plastic bottles, steel travel mugs, and an assortment of promotional pens. strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the screen printing industry.
Due to fluctuating manufacturer costs, prices may change without notice.

Order Instructions

We will not be responsible for any missing information on your order form nor for any missing design and printing instructions.
In order to correctly follow your instructions, we require that all information relating to your ‘design’ or ‘logo’ be sent TOGETHER as ‘one’ upload or in ‘one’ email.

Therefore, if you send your logo in one email, and the text to be ‘included’ with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or design and assume we will know which one to use. We will not be responsible in the event we pick the ‘incorrect’ logo or design.

Printing Colors

Due to “finite” print areas, we reserve the right to resize your logo (print instructions) in order to fit it into the print area of the item ordered; regardless of what size you submit your print instructions or logo and/or design.
However, if you specify that you want the print to be the same size as the submitted design/logo, (providing you request this print size on the order form as well as on the design canvas itself) we will comply, providing it does not exceed the maximum print size of the item ordered.

For example, if your logo is 1″ x 1″ (the size of a quarter), and you order a one color print on 11 oz. mugs, normally we would enlarge the logo to the maximum imprint size of that process on that mug. (In this case 2.75″ x 2.75″)

However, if you request that we print your logo 3.5″ x 3.5″, we will be unable to comply with your request, as that exceeds our maximum print size on that particular mug. Another example is if you request a 2″ x 2″ logo, and your print is rectangular in size, we will not be able to print the logo as you request.


Any orders with less than 100 pieces will be printed using ‘one’ size of print outline. Therefore whether you order a small, large or x-large shirt, the size of print outline will be exactly the same size on all the shirts.
The print method for T-shirts is determined on the design provided and the quantity ordered.

The quantity of an Apparel order will determine the print method. cannot guarantee the same print method if the quantity of the order is increased or decreased.

Handling Recommendations

All steel and plastic travel mugs, plastic bottles, ceramic mugs, as well as glass products should only be hand washed. It is not recommended to wash these products in a dishwasher machine as this will promote fading (and gradual loss) of the print. We recommend hand washing because the print lasts longer.


Our website contains many pages and they are being updated constantly by our web team. We try to be as accurate as possible when publishing information. Glitches may happen from time to time and sometimes we cannot honor pricing discrepancies such as unusually low, zero, or penny pricing.